Frequently Asked Questions about Febugram

General Questions

Q: What is Febugram? What do I do here?
Febugram is a messaging app with a focus on speed and security, it’s super-fast, simple and free. You can use Febugram on all your devices at the same time — your messages sync seamlessly across any number of your phones or tablets.

With Febugram, you can send messages, photos, videos and files of any type (doc, zip, mp3, etc), as well as create groups for up to 5000 people or channels for broadcasting to unlimited audiences. You can write to your phone contacts and find people by their usernames. As a result, Febugram is like SMS and email combined — and can take care of all your personal or business messaging needs.

Q: Who is Febugram for?
Febugram is for everyone who wants fast and reliable messaging. Business users and small teams may like the large groups, and powerful file sharing options. Since Febugram groups can have up to 5000 members, we support replies, mentions and hashtags that help maintain order and keep communication in large communities efficient.

In case you're more into pictures, Febugram has animated gif search, a state of the art photo editor and an open sticker platform. What‘s more, there is no need to worry about disk space on your device. With Febugram’s cloud support and cache management options, Febugram can take up nearly zero space on your phone.

Those looking for extra privacy should check out our advanced settings and rather revolutionary policy. And if you want secrecy, try our device-specific Secret Chats with self-destructing messages, photos, and videos — and lock your app with an additional passcode.

Q: How is Febugram different from WhatsApp?
Unlike WhatsApp, Febugram is a cloud-based messenger with seamless sync. As a result, you can access your messages from several devices at once, including tablets and computers, and share an unlimited number of photos, videos and files (doc, zip, mp3, etc.) of up to 1.5 GB each. And if you don't want to store that data on your device, you can always keep it in the cloud.

Thanks to our multi-data center infrastructure and encryption, Febugram is faster and way more secure. On top of that, Febugram is free and will stay free — no subscription fees, forever.

And that‘s just the tip of the iceberg.

Q: Which devices can I use?
You can use Febugram on Android smartphones, tablets.

You can log in to Febugram from as many of your devices as you like — all at the same time. Just use your main mobile phone number to log in everywhere.

Q: Will you sell my data? Or steal my beloved and enslave my children?

Q: What are your thoughts on internet privacy?
Big internet companies like Facebook or Google have effectively hijacked the privacy discourse in the recent years. Their marketers managed to convince the public that the most important things about privacy are superficial tools that allow hiding your public posts or your profile pictures from the people around you. Adding these superficial tools enables companies to calm down the public and change nothing in how they are turning over private data to marketers and other third parties.

At Febugram we think that the two most important components of Internet privacy should be instead:

Protecting your private conversations from snooping third parties, such as officials, employers, etc.
Protecting your personal data from third parties, such as marketers, advertisers, etc.
This is what everybody should care about, and these are some of our top priorities. Febugram is a project with an aim to create a truly free messenger, without the usual caveats. This means that instead of diverting public attention with low-impact settings, we can afford to focus on the real privacy issues that exist in the modern world.

Q: There's illegal content on Febugram. How do I take it down?
All Febugram chats and group chats are private amongst their participants. We do not process any requests related to them.

But sticker sets, channels, and bots on Febugram are publicly available. If you find sticker sets or bots on Febugram that you think are illegal, please ping us at mail@webguruit.com.

Q: A bot or channel is infringing on my copyright. What do I do?
All Febugram chats and group chats are private amongst their participants. We do not process any requests related to them. But sticker sets, channels, and bots on Febugram are publicly available.

If you see a bot, channel, or sticker set that is infringing on your copyright, kindly submit a complaint to mail@webguruit.com. Please note that such requests should only be submitted by the copyright owner or an agent authorized to act on the owner’s behalf.

Q: Wait! Do you process take-down requests from third parties?
Our mission is to provide a secure means of communication that work everywhere on the planet. To do that in the places where it is most needed (and to continue distributing Febugram through the Google Play, Amazon and other app stores), we have to process legitimate requests to take down illegal public content (sticker sets, bots, and channels) within the app. For example, we can take down sticker sets that violate intellectual property rights or porn bots.

User-uploaded stickers sets, channels, and bots by third-party developers are not part of the core Febugram UI. Whenever we receive a complaint at mail@webguruit.com regarding the legality of public content, we perform the necessary legal checks and take it down when deemed appropriate.

Please note that this does not apply to local restrictions on freedom of speech. For example, if criticizing the government is illegal in some country, Febugram won‘t be a part of such politically motivated censorship. This goes against our principles. While we do block terrorist (e.g. ISIS-related) bots and channels, we will not block anybody who peacefully expresses alternative opinions.

Q: My bot or sticker set was banned unfairly, what do I do?
If you think we banned your bot, channel, or sticker set for no apparent reasons, drop us a line at mail@webguruit.com.

Q: Do you process data requests?
To protect the data that is not covered by end-to-end encryption, Febugram uses a distributed infrastructure. Cloud chat data is stored in multiple data centers around the globe that are controlled by different legal entities spread across different jurisdictions. The relevant decryption keys are split into parts and are never kept in the same place as the data they protect. As a result, several court orders from different jurisdictions are required to force us to give up any data.

Thanks to this structure, we can ensure that no single government or block of like-minded countries can intrude on people's privacy and freedom of expression. Febugram can be forced to give up data only if an issue is grave and universal enough to pass the scrutiny of several different legal systems around the world.

To this day, we have disclosed 0 bytes of user data to third parties, including governments.

Febugram Basics

Q: Who can I write to?
You can write to people who are in your phone contacts and have Febugram.

You can also select a public username for your Febugram account. Other people will be able to search and find you by that username — and send messages to you even if they don't know your number.

Q: How do I know who in my contacts has Febugram?
Your contacts, who have Febugram, are shown at the top of your Contacts. They also have pictures.

Q: How do I invite my friends?
The basic invitations are simple SMS messages. They will be charged as standard outgoing SMS by your carrier. Naturally, you have other options to bring your friends here. Try sending them a download link via any other messaging service: email, Facebook, WhatsApp, Viber, imo — you name it. The link: https://play.google.com/store/apps/details?id=me.febu

Open the app menu (swipe right in chats list) — Invite Friends. Then choose an application via which you would like to send out invitations.

You can give your friends your username so that they can easily find you on Febugram even if they don't have your phone number.

Q: What do the green checks mean?
One check — message delivered to the Febugram cloud and your friend has been notified if he allows notifications.
Two checks — message read (your friend opened Febugram and opened the conversation with the message).

We don‘t have a ’delivered to device' status for messages because Febugram can run on as many devices as you want. So which particular one would that check mean?

Q: Can I hide my ‘last seen’ time?
You can choose who sees this info in Privacy and Security settings.

Remember that you won‘t see Last Seen timestamps for people with whom you don’t share your own. You will, however, see an approximate last seen value. This keeps stalkers away but makes it possible to understand whether a person is reachable over Febugram. There are four possible approximate values:

Last seen recently — covers anything between 1 second and 2-3 days
Last seen within a week — between 2-3 and seven days
Last seen within a month — between 6-7 days and a month
Last seen long time ago — more than a month (this is also always shown to blocked users)

Q: Who can see me ‘online’?
The last seen rules apply to your online status as well. People can only see you online if you're sharing your last seen status with them. There is one exception to this: people will be able to see you online for a brief period when you send them a message in a one-on-one chat or in a group where you both are members.

Q: Can I make calls or video calls via Febugram?
We specialize in sending messages, large media and files — and we do this better than anyone out there. There are still many things that we can revolutionize in messaging. And messaging is obviously trending at the moment, so our focus remains in that area for now.
Groups, Supergroups, and Channels

Q: Why are supergroups cool?
Febugram Supergroups can have up to 5000 members each and are extremely powerful communication tools. Here are a few key features that make them stand out in the messaging world:

Unified history
Edit your messages after posting, delete them so that they disappear for everyone.

Cross-platform availability
Access your messages anytime, from any number of your mobile or tablet devices.

Instant search
Find the message you're looking for, even among millions.

Replies, mentions, hashtags
Easily trace a conversation and keep communication efficient, no matter the group size.

Smart notifications
Mute the group to get notifications only when people mention you or reply to your messages.

File sharing
Send and receive files of any type, up to 1.5 GB in size each, access them instantly on your other devices.

Inline Bots
Inline Bots can be used as a tool in any of your chats, groups or channels. Several sample bots for you to try out: @gif, @vid, @pic, @bing, @wiki, @imdb and @bold. To see them in action, simply type one of their @usernames in the message field in any chat, then type some keywords. The bot will offer you relevant content. Tap on an item to instantly send it to the chat.

Q: What's the difference between groups, supergroups, and channels?
Febugram groups are ideal for sharing stuff with friends and family or collaboration in small teams, they can have up to 200 members and by default everyone can add new people and edit the name and group photo.

If your group grows to a very large community, you can upgrade it into a more centralized supergroup. Supergroups can have up to 5000 members and have a unified history, deleted messages will disappear for everyone.

Channels are a tool for broadcasting public messages to large audiences. In fact, a channel can have an unlimited number of members. When you post in a channel, the message is signed with the channel's name and photo and not your own.

Q: How do I create a group?
Tap the circular pencil icon in the chats list. Then ‘New Group’.

Q: Can I assign administrators?
Febugram groups are democratic by design. Everyone can invite new members and change the group‘s name and photo, which is ideal for small bands of friends or coworkers. For larger communities that need more administration, we’ve introduced a special restricted mode.

In the restricted mode, only administrators can add new people and change the name and photo of the group. Admins also have the power to remove other members from the group.

Go to Group Info (tap the name in the header) — … (in the top right corner) — Set Admins. Disable ‘All Members Are Admins’ and appoint admins from the list.

Q: How do I add more members? What's an invite link?
You can add your contacts, or be using search by username.

It is easy to migrate existing groups to Febugram by sending people an invite link. To create an invite link, go to Group Info — Add Member — Invite to Group via Link.

Anyone who has Febugram installed will be able to join your group by following this link. If you choose to revoke the link, it will stop working immediately.


Q: What are usernames? How do I get one?
You can set up a public username on Febugram. It then becomes possible for other users to find you by that username — you will appear in contacts search under ‘global results’. This way people can contact you on Febugram without knowing your phone number. Please note that people who find you will be able to send you messages, even if they don't know your number. If you are not comfortable with this, we advise against setting up a username in Febugram.

You can set up a username in Settings and use the universal search box in the chats list to search for chats, messages, and usernames.

Q: What can I use as my username?
You can use a-z, 0-9 and underscores. Usernames are case-insensitive, but Febugram will store your capitalization preferences (e.g. Febugram and Febugram is the same user). The username must be at least five characters long.

Q: Do I need a username?
You don‘t have to get one. Remember that Febugram usernames are public and choosing a username on Febugram makes it possible for people to find you in global search and send you messages even if they don’t have your number. If you are not comfortable with this, we advise against setting up a username.

Q: If someone finds me by username, messages and I reply — will they know my number?
No. Neither party will see another‘s phone number. This is similar to the case when you message a person who you’ve met in a Febugram group.

There is one exception to this: just as in the case of all Febugram messages, if you have somebody‘s number saved as a contact and you send them a message, your number also becomes visible to them. Just like with SMS. This happens regardless of how you open the conversation with that person — via the contacts menu, global search by username, user link, or from a group’s members page.

Q: How do I delete my username?
Go to Settings and save an empty username. This will remove your username; people will no longer be able to find you via search. This will not affect existing conversations.

Q: What do I do if my username is taken?
Febugram usernames are distributed on a first come — first serve basis.


Q: A bot is sending me messages, how do I make it stop?
If you don‘t want a bot to send you messages, feel free to block it – same as you would block a human user. You may find a ’Stop Bot‘ button right in the bot’s profile.

That said, most bot developers offer commands that silence the bot, check its /help for clues.

Q: Are bots safe?
Yes. Bots are no different from human users that you meet in groups for example. They can see your public name and profile pictures, and they can see messages you send to them, that's it. They don't see your phone number (unless you decide to give it to them yourself).

Naturally, any bot should be treated as a stranger — don't give them your passwords, Febugram codes or bank account numbers, even if they ask nicely. Also, be careful when opening files sent by bots, same as you would deal with ordinary humans. Example: If a bot sent us a file called OpenMe.exe, we probably wouldn't open it.

Q: If I add a bot to my group, can it read my messages?
Bots can work in two modes when you add them to groups. By default, bots only see messages that are meant for them. In this case, you‘ll see 'has no access to messages' in the group members list next to the bot.

Some bots need more information to work, so developers may disable privacy mode. In this case, the bot will see all messages sent to the group, and you will see ‘has access to messages’ in the members list next to the bot.

If your group contains very sensitive information, maybe it‘s better to avoid adding bots you don’t trust 100%.

Q: Do you have official bots?
Sorry, we don‘t have any official bots and don’t build them ourselves. We‘ve mentioned a few bots created by the platform’s beta testers.

Q: Where can I find more bots?
There is no official store at the moment, so you‘ll have to ask your friends or search the web for now. We’re pretty sure you'll find some bots to play with.


Q: How secure is Febugram?
Febugram is more secure than mass market messengers like WhatsApp and Line. We are based on the MTProto protocol, built upon time-tested algorithms to make security compatible with high-speed delivery and reliability on weak connections. We are continuously working with the community to improve the security of our protocol and clients.

Q: What if I’m more paranoid than your regular user?
We've got you covered. Febugram’s special secret chats use end-to-end encryption, leave no trace on our servers, support self-destructing messages and don’t allow forwarding. On top of this, secret chats are not part of the Febugram cloud and can only be accessed on their devices of origin.

Q: So how do you encrypt data?
We support two layers of secure encryption. Server-client encryption is used in Cloud Chats (private and group chats), Secret Chats use an additional layer of client-client encryption. All data, regardless of type, is encrypted in the same way — be it text, media or files.

Our encryption is based on 256-bit symmetric AES encryption, 2048-bit RSA encryption, and Diffie–Hellman secure key exchange.

Q: Why should I trust you?
Our mission is to make messaging safe again. We welcome anyone to check our source code and protocol, see how everything works and make an informed decision. In fact, we welcome security experts to audit our system and would appreciate any feedback.

Q: Do I need to trust Febugram for this to be secure?
When it comes to secret chats, you don‘t — just make sure that the visualized key of your secret chat matches the one in your friend’s secret chat settings. More about this below.

Q: What if my hacker friend says they could decipher Febugram messages?
Anyone who claims that Febugram messages can be deciphered is welcome to prove that claim in our competition and win $300,000.

Q: Can Febugram protect me against everything?
Febugram can help when it comes to data transfer and secure communication. This means that all data (including media and files) that you send and receive via Febugram cannot be deciphered when intercepted by your ISP, network administrator or other third parties.

But please remember that we cannot protect you from your own mother if she takes your unlocked phone without a passcode. Or from your IT-department if they access your device at work. Or from any other people that get physical or root access to your phones or tablets running Febugram.

If you have reasons to worry about your personal security, we strongly recommend using only Secret Chats for sensitive information, preferably with a self-destruct timer. We also recommend enabling 2-Step Verification and setting up a strong passcode to lock your app, you will find both options in Settings — Privacy and Security.

Q: How does 2-Step Verification work?
Logging in with an SMS code is an industry standard in messaging, but if you're looking for more security or have reasons to doubt your mobile carrier or government, we recommend protecting your cloud chats with an additional password.

You can do this in Settings – Privacy and Security – 2-Step Verification. Once enabled, you will need both an SMS code and a password to log in. You can also set up a recovery email address that will help regain access, should you forget your password. If you do so, please remember that it's important that the recovery email account is also protected with a strong password and 2-Step Verification when possible.

Q: Why can rooted devices be dangerous?
Using a rooted device makes it easier for a potential attacker to gain full administrative control over your device.

A user with root access can easily bypass security features built into the operating system, read process memory or access restricted areas, such as the internal storage. Once an attacker has root access, any efforts to mitigate threats become futile. No application can be called safe under these circumstances, no matter how strong the encryption.

Secret Chats

Q: How are secret chats different?
Secret chats are meant for people who want more secrecy than the average fella. All messages in secret chats use end-to-end encryption. This means only you and the recipient can read those messages — nobody else can decipher them, including us here at Febugram. Messages cannot be forwarded from secret chats. And when you delete messages on your side of the conversation, the app on the other side of the secret chat will be ordered to delete them as well.

You can order your messages, photos, videos and files to self-destruct in a set amount of time after they have been read or opened by the recipient. The message will then disappear from both your and your friend's devices.

All secret chats in Febugram are device-specific and are not part of the Febugram cloud. This means you can only access messages in a secret chat from their device of origin. They are safe for as long as your device is safe in your pocket.

Q: How do I start a secret chat?
Android: Swipe right to open the menu, then ‘New secret chat’.

Remember that Febugram secret chats are device-specific. If you start a secret chat with a friend on one of your devices, this chat will only be available on that device. If you log out, you will lose all your secret chats. You can create as many different secret chats with the same contact as you like.

Q: How do self-destructing messages work?
The Self-Destruct Timer is available for Secret Chats only. To set the timer, simply tap the clock icon (top bar), and then Set Self-Destruct Timer to the desired time limit. The clock starts ticking the moment the message is displayed on the recipient's screen (gets two green checks). As soon as the time runs out, the message disappears from both devices.

Photos sent with short self-destruct timers (< 1 minute) can only be viewed while you're holding your finger on them — and we will try to notify both parties whenever a screenshot is taken.

Please note that the timer only applies to messages that were sent after the timer was set. It has no effect on earlier messages.

Q: Can I be certain that my conversation partner doesn't take a screenshot?
Unfortunately, there is no bulletproof way of detecting screenshots on certain systems. We will make every effort to alert you about screenshots taken in your Secret Chats, but it may still be possible to bypass such notifications and take screenshots silently. We advise to share sensitive information only with people you trust. After all, nobody can stop a person from taking a picture of their screen with a different device or an old school camera.

Q: What‘s this ’Encryption Key' thing?
When a secret chat is created, the participating devices exchange encryption keys using the so-called Diffie-Hellman key exchange. After the secure end-to-end connection has been established, we generate a picture that visualizes the encryption key for your chat. You can then compare this image with the one your friend has — if the two images are the same, you can be sure that the secret chat is secure, and no man-in-the-middle attack can succeed.

Newer versions of Febugram apps will show a larger picture along with a textual representation of the key (this is not the key itself, of course!) when both participants are using an updated app.

Always compare visualizations using a channel that is known to be secure — it's safest if you do this in person, in an offline meeting with the conversation partner.

Q: Why not just make all chats ‘secret’?
While all Febugram messages are always securely encrypted, messages in Secret Chats use client-client encryption, while cloud chats use client-server/server-client encryption and are stored encrypted in the Febugram Cloud. This enables your cloud messages to be both secure and immediately accessible from any of your devices, you can also easily find them using server search — which is very useful at times.

The idea behind Febugram is to bring something more secure to the masses, who understand nothing about security and want none of it. Being merely secure is not enough to achieve this — you also need to be fast, powerful and user-friendly. This allows Febugram to be widely adopted in broad circles, not just by activists and dissidents so that the simple fact of using Febugram does not mark users as targets for heightened surveillance in certain countries.

Deeper questions

Q: Do you have a Privacy Policy?
Sure. Check this out: https://febu.me/site-pages/Febugram_Privacy

Your Account

Q: How do I log out?
Remember, that you can use Febugram on as many devices at the same time, as you like. If you log out, you don't lose your cloud messages. However, you will lose all your Secret Chats and all messages inside them when you log out. Note that logging out doesn‘t trigger remote deletion of your secret chat messages on your partner’s device — to do that, choose ‘clear history’ first.

Go to Settings, then tap on ‘…’ in the top right corner — ‘Log out’.

Q: How do I change my phone number?
You can change your number in Febugram and keep everything, including all your contacts, messages, and media from the Febugram cloud, as well as all your Secret Chats on all devices.

Important: Your mutual contacts (people in your contacts who also have your number) will get your new number added to your contact in their address book unless you have blocked them in Febugram. This makes changing numbers even easier.

To change your number, go to Settings, then tap on your phone number (just above the username), then ‘Change Number’. If you already have a different Febugram account on the target number, you'll need to delete that account first.

Q: How does account self-destruction work?
Febugram is not a commercial organization, and we value our disk space greatly. If you stop using Febugram and do not log in for at least six months, your account will be deleted along with all messages, media, contacts and every other piece of data you store in the Febugram cloud. You can change the exact period after which your inactive account will self-destruct in Settings.

Q: What happens if my account is deleted?
As was just mentioned above, all your data will be flushed from our system: all messages, groups, and contacts associated with your account will be deleted. That said, your contacts will still be able to chat in the groups that you have created, and they will still have their copy of the messages you sent them. So if you want to send messages that can vanish without a trace, try using our self-destruct timer instead.

Your supergroups, bots, and channels will be deleted completely, together with all the messages for all users. All usernames associated with your account, including bot and channel usernames, will be freed.

Termination of a Febugram account is irreversible. If you sign up again, you will appear as a new user and will not get your history, contacts or groups back. People, who have your phone number in their contacts, will be notified. The new user will be displayed as a separate conversation in their messages list and their conversation history with this new user will be empty.

Q: My phone was stolen. What do I do?
First of all, sorry about your phone. Unfortunately, the phone number is the only way for us to identify a Febugram user at the moment. We don‘t collect additional information about you, so whoever has the number, has the account. This means we can’t help you unless you have access either to the phone number or to Febugram itself on any of your devices.

I have access to Febugram on another device

1. Go to Febugram Settings — Privacy and Security and turn on Two-Step Verification. This way the phone number alone will not be enough to log in to your account.
2. Go to Settings — Privacy and Security — Active Sessions and terminate your Febugram session on the old device. Whoever has your phone will not be able to log in again, since they don't know your password.
3. Contact your phone provider, so that they block your old SIM and issue a new one with your number.
4. If you decide to switch to a new phone number, don't forget to go to Settings, tap on your phone number and change your Febugram number to the new one.

I don't have access to Febugram on any other devices

1. First and foremost, you need to contact your phone provider, so that they block your old SIM and issue a new one with your number.
2. Wait till you receive your new SIM with the old number, log in to Febugram, then go to Settings — Privacy and Security — Active Sessions and terminate your Febugram session on the old device.

Removing sensitive data

Common thieves usually throw out the SIM card immediately (the phone is harder to locate this way), then wipe the devices and sell them, so there isn't much risk for the data in case of regular petty theft. But if you have reasons to worry about the data on the device and are unable to log out the other device, it is best that you wipe it remotely. You can read more about it here: https://www.google.com/android/devicemanager. Unfortunately, this requires you to have prepared in advance for this scenario.

You can delete your Febugram account if you are logged in on at least one of your other devices (mobile or desktop). Note that inactive Febugram accounts self-destruct automatically after a period of time — 6 months being the default setting.

Login and SMS
Please make sure you are entering your mobile phone number in the international format. I.e.: +(country code)(city or carrier code)(your number).

Notification problems
We currently have two types of notifications on Android: GCM and our own custom notification service that is independent from Google. Note that Google notifications (GCM) just won‘t work properly on some Android devices. The Febugram notification service is reliable.

1. Go to Febugram Settings — Notifications and Sounds, make sure that notifications are ON.
2. Check, whether contact or group is muted.
3. If the Febugram Notifications Service is disabled, make sure Google Play Services are installed on your phone.
4. If the Febugram Notifications Service is enabled and your phone uses some battery saving software, make sure that Febugram is whitelisted in that application.

NOTE: Huawei and Xiaomi devices have evil task killer services that interfere with the Febugram notification service. For our notifications to work, you need to add Febugram to allowed apps in those devices' security settings. Huawei: Phone Manager App > Protected Apps > Add Febugram to the list. Xiaomi: Services > Security > Permissions > Autostart, find Febugram and enable autostart.

Problems with contacts
If you know your friends have Febugram, but you can't see them — or they appear as numbers instead of names.

1. Make sure you are using the latest version of the app.
2. Relaunch the app (by terminating it from processes list and launching again).
3. Temporarily change the name of the contact in phone contacts (add a few symbols, then change back again).
4. If that didn't help, try to re-login.

Deleting contacts
To delete a contact, open a chat with the person, tap on their profile photo, then tap on ‘…’ in the top right corner — ‘Delete’.

If you want to delete the contact completely, make sure you also delete them from your phone contacts. Febugram stays in sync and will add the contact back if you don't.

Where did my Secret Chat messages go?
Secret Chats are established between the two devices they were created on. This means that all those messages are not available in the cloud and cannot be accessed on other devices.

Moreover, Secret Chats are also tied to your current login session on the device. If you log out and in again, you will lose all your Secret Chats.

Can't send messages to non-contacts
When users report unwanted messages from a Febugram account, we apply a limit: Reported accounts can only send messages to people who have their number saved as a contact.

This means that if you randomly contact people you don't know and send them annoying messages, you may lose the ability to do so in the future.
Spam FAQ

This FAQ is for people whose accounts were limited after being reported for spam.

Q: What happened to my account?
When users report unwanted messages from a Telegram account, these messages are forwarded to our team of moderators for review. If the moderators decide that the messages deserved it, the account becomes limited temporarily. Limited accounts can only send messages to people who have their number saved as a contact.

This means that if you have been sending unwanted messages to random strangers, you lose the ability to do so.

If you haven't done anything like that, please forgive us for the inconvenience — even the best systems, algorithms and well-trained people can make mistakes sometimes. Read on to find out what could have happened and what you can do.

Q: Why was I reported?
Telegram‘s username search is not a tool for making new friends. People usually don’t like it when strangers contact them — so they will report you if they find your messages annoying.

Please only contact people if you're sure that they are expecting messages from you. The same, naturally, applies to adding people to groups and channels.

Q: What can people report me for?
It really doesn't matter what you send, as long as the receivers find it unwelcome. It could have been a photo, an invite link or a simple ’hello‘. Please only send messages when you are sure people won’t mind getting them.

As a general rule, people do mind getting unsolicited advertisements, links, invite links to groups or channels, random photos and, above all, anything related to commerce or online popularity. If you send them something like this, you will be blocked — and everybody else will be happy.

Q: What do I do now?
If this happened to you for the first time (and you are not an industrial scale spammer), most likely your account will be limited for a few days or so. Please wait and consider that people want a peaceful time using our messenger.

Repeated offenses will result in longer periods of being blocked. If you keep writing unwanted messages to strangers, you may lose the ability to do so forever.

Q: I know I was wrong, please release me sooner!
We're sorry, but this is impossible. We value the inner peace of Telegram users too much.
Febugram Support

If you have any other questions, please contact Febugram Support (in Febugram go to Settings — Ask a question). Note that we rely on volunteers for support.

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